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When it comes to renting property we understand that you want to find and secure the right property quickly, with as little fuss and cost as possible. This is why we are taking a fresh approach to lettings and setting our standards high, with honest advice and up-to-date information available at all times. You need to be able to make informed decisions when renting a home and we aim to help you do just that.



We'll listen to you - in order to meet your requirements we need to understand fully what you're looking for, and the best way for us to do that is to listen. Whatever you want, just tell us and we'll do our very best to deliver.


Provide the right information - Renting a property can seem like a complicated process, so to make things easier for you we've prepared a handy guide to help you understand the fundamental process of renting a property, and explain our procedures so you know what to expect every step of the way.


Keep you informed - From start to finish we'll keep in touch. We will keep you posted of new properties coming to the market that meet your requirements. If you choose to let a property through us, we will keep you posted on the progress of your application, and organise your check in.


Professional and accountable - We are members of The Property Ombudsman, giving you peace of mind that you are dealing with a reputable and accountable company that take our responsibilities seriously.


There are no longer any tenant fees charged to tenants due to the Tenant Fees Act 2019. If you have viewed a property and the landlord accepts your application we will begin the referencing process with you. We require the equivalent of one week's rent to begin this and, so long as everything goes through without issue, this will go towards your final deposit payment. Once we have completed the paperwork, we require the rest of the deposit and the first month's rent. However, if you pull out of the application after having paid the holding deposit it is non-refundable. Make sure you have informed us of anything that might come up during referencing: any history of bad credit, CCJs, or a bad landlord refernence. If any of these things does come up and you haven't been honest and open with us we reserve the right to cancel your application and the holding deposit is non-refundable.


Tenants FAQ

During your Tenancy

Who do I speak to if I have problems with my tenancy?

If your property is managed by us please call 01278 448303 or email your enquiry to If your property is not managed by us please call you landlord on the numbers provided in your welcome packs.

What references do I need to get?

You will be asked for a previous landlord, bank, employee and/or character references.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

How do I pay rent?

You will be asked to set up a monthly standing order with your bank.

When will the rent leave my account?

Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the first day of the month).

What happens if my rent is paid late?

Any problems with rental payments, that may result in late payment, should be conveyed to us. Arrears letters (for which you will be charged) will be issued and Interest will be charged until payment is made.


After your Tenancy

What should I do with the keys at the end of the tenancy?

Unless specific instructions are given by your landlord keys should be taken to our office. Please ensure all sets are returned. Please note that you will be liable for rent on a daily basis until the keys are returned.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

What is the Tenant Deposit Protection Scheme?

Your deposit will be protected by the Deposit Protection Service. In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, we will register the deposit on your behalf.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and we have received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days. If your question is still not answered, please contact us.

How do I renew my contract?

You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.

How do I serve notice to vacate my property?

Notice would need to be served in writing to

What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.